Terms & Conditions
Effective Date: April 29, 2026
These Terms govern your use of the Avendi Local website at avendi.me and any city-specific subdomains, our mobile flows, and the related order fulfillment services (collectively, the "Service"). The Service is operated by Avendi Pte. Ltd., a company registered in Singapore with registered office at 68 Circular Road #02-01, Singapore (049422) ("Avendi Local," "Avendi," "we," or "us"). By placing an order or otherwise using the Service, you agree to these Terms.
1. The Service
Avendi Local is a hotel-integrated local gifting marketplace. We connect travelers with KYB-verified local makers in our launch cities, take the order, coordinate same-day delivery to your hotel, and handle dispute resolution centrally. Avendi Local is the merchant of record on most transactions; vendors fulfill the underlying product. The current city footprint is published at /cities; vendor vetting standards are described at /avendi-authentic.
2. Eligibility and accounts
- You must be at least 18 years old, or the age of majority in your country of residence, to place an order.
- Avendi Local supports guest checkout — you can place an order using just your email and delivery details, without creating a password-based account.
- You agree to provide accurate, current, and complete information at checkout, including a valid email, mobile number, and a correct hotel name and (where applicable) room number and stay dates.
- You are responsible for any activity associated with the email address or guest identifier you use to place orders.
3. Products and pricing
- Products are listed at the maker's local list price — the same price a resident would pay at the maker's workshop or city market. We do not add tourist markups. Our pricing model is described in detail at /how-pricing-works.
- All Avendi Local orders are charged in US dollars (USD), regardless of the operating city. We convert each maker's local list price to USD using a third-party foreign exchange provider, then round the converted amount up to the nearest whole USD (for example, USD 40.80 becomes USD 41.00). The exact USD amount is shown at checkout before you confirm — that is the amount you will be charged. Your card issuer may separately apply its own foreign-transaction or conversion fee, which is outside Avendi Local's control.
- A transparent delivery fee is shown at checkout before you confirm. There are no concierge fees or hidden service charges.
- All product listings are subject to vendor stock availability. Despite real-time stock checks, occasional stock-outs occur after order placement; in that case we will offer a refund or a comparable replacement.
- Prices and product availability may change without prior notice; the USD price shown at checkout is the price you will be charged.
4. Order acceptance and confirmation
- When you place an order through the Service, you make an offer to purchase the items in your cart subject to these Terms.
- Your offer is accepted only when the vendor confirms stock and we issue an order confirmation by email. Until that moment, we may decline or partially fulfill the order — for example, if a product becomes unavailable, the delivery address falls outside the launch city, or a payment authorization fails.
- We reserve the right to refuse or cancel any order at our sole discretion, including suspected fraud, abuse, or inability to verify your identity.
5. Hotel delivery
- Avendi Local delivers within the operating city to the hotel front desk or concierge. We do not ship internationally; authenticity depends on keeping sourcing and fulfillment local.
- Delivery SLAs: orders confirmed before 5 PM local time arrive the same day, typically within four hours of confirmation. Orders confirmed after 5 PM arrive the following morning. Public holidays and force-majeure events may extend these windows; we will notify you if so.
- You are responsible for providing a hotel and (where relevant) room information at which a courier can drop the parcel during normal hotel operating hours. If your travel plans change, contact support@avendi.me as soon as possible — we can redirect to your next hotel within the same city, hold for vendor pickup for up to 7 days, or refund.
- Items are travel-packaged for hand-luggage or hold transit. If you have specific packaging needs (e.g., gift wrap, fragile labeling), leave a note in the "Special Requests" field at checkout.
6. Returns, refunds, and disputes
- Free returns and exchanges within the delivery city while you are still there.
- For damaged, not-as-described, or late items, email support@avendi.me within 7 days of delivery. We acknowledge within 24 hours and resolve eligible disputes within 7 business days via refund or replacement.
- Avendi Local backs every order — you do not need to negotiate with the underlying vendor. Full SLAs and the dispute workflow are at /trust; the formal refund mechanics are at /refund-policy.
- Cancellations: because we operate on same-day delivery windows, orders cannot be cancelled once the vendor has confirmed and packed. If you need to cancel, contact us immediately and we will try, but cannot guarantee.
7. Payments
- Payments are processed by our PCI-DSS compliant payment partners (Stripe and regional equivalents). We do not store full card numbers, CVV codes, or banking credentials.
- Cash on delivery is not supported. Payment must clear before the order is released to the vendor.
- You authorize us, or our payment partners, to charge your selected payment method for the order total at checkout, plus any agreed-upon adjustments (e.g., approved replacements that exceed the original order value).
8. Vendor and product accuracy
- Each vendor passes Know Your Business verification before listing, with ongoing audits. See /avendi-authentic.
- Product descriptions, photos, and weights are provided by the vendor and curated by Avendi Local. Handmade items are unique by nature; minor variations in color, weave, or finish are not defects.
- If a product is materially not as described, our refund and replacement policy applies (Section 6).
9. Acceptable use
You agree not to:
- use the Service for fraudulent or unlawful purposes, including chargeback abuse;
- attempt to gain unauthorized access to systems, scrape at a rate that impacts service quality, or interfere with security features;
- impersonate another person, falsify hotel or shipping details, or circumvent single-use promotional credits;
- use Avendi Local to resell products commercially without prior written agreement.
10. Intellectual property
- The Avendi Local brand, name, logos, software, content, and the "Avendi Authentic" framework are owned by Avendi Pte. Ltd. and protected by intellectual property laws.
- Vendor product imagery and product names remain the property of the respective makers, used by Avendi Local under license.
- You may not copy, reproduce, or commercially exploit any content from the Service without prior written permission.
11. Privacy
Use of the Service is also governed by our Privacy Policy, which explains what we collect, how we use it, and the rights you have over your data.
12. Disclaimers
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Avendi Local disclaims all implied warranties, including merchantability and fitness for a particular purpose, except for our express commitments under these Terms (delivery SLAs, refund policy, and Avendi Authentic standards).
13. Limitation of liability
To the maximum extent permitted by applicable law, Avendi Local's total liability arising out of or relating to your use of the Service or any single order is limited to the greater of (a) the amount you paid for the order at issue, or (b) one hundred Singapore dollars (SGD 100). We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost goodwill, or missed travel arrangements, except where liability cannot be excluded by law (e.g., gross negligence, willful misconduct, or your statutory consumer rights).
14. Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, civil unrest, hotel lockdowns, transport disruption, payment-network outages, or government action. Where possible we will offer a refund or rescheduled delivery.
15. Governing law and disputes
These Terms are governed by the laws of Singapore, without regard to conflict of laws principles. Disputes will be resolved in the courts of Singapore, save for mandatory consumer-protection rights you may have in the city or country where you reside or where the order was delivered. We encourage you to contact support@avendi.me first — most issues are resolved without escalation.
16. Changes to these Terms
We may revise these Terms as the Service evolves. We will update the Effective Date at the top of this page; for material changes we will provide reasonable notice (e.g., email or banner) before they take effect. Continued use of the Service after changes take effect constitutes acceptance.